Local Housing Authority – Public Trust & Performance

Jeremy Durand
Oct 25
1 min read

Purpose: Evaluate community trust and operational integrity after a year of public complaints.

Category	Score (/5)	Notes
Execution	2.5	Maintenance backlogs persist despite new funding.
Alignment	2.0	Tenant feedback rarely reflected in decision-making.
Community Engagement	1.5	Town halls cancelled; complaints process unclear.
Accountability	2.0	Limited documentation of internal reviews or corrective actions.
Transparency	2.5	Budgets available but tenant-facing communication is inconsistent.

Summary Insight: The authority is operational but not trustable. Repairing relationships with tenants and frontline staff is essential for long-term sustainability.

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